The future of IT support is likely to be shaped by advancements in technology, increased demand for remote work, and the growing need for efficient and effective support solutions. Here are a few trends that are likely to shape the future of IT support:

1. Artificial Intelligence and Machine Learning: AI and ML algorithms will likely play a bigger role in providing automated IT support services. This technology will enable support agents to diagnose problems and provide solutions more quickly and accurately.

2. Remote Support: The COVID-19 pandemic has accelerated the trend towards remote work, and this trend is likely to continue in the future. This means that IT support will also become more remote, and support teams will need to be equipped with the tools and technologies needed to provide support remotely.

3. Cloud-based IT Support: Cloud computing has already changed the way businesses manage their IT systems, and this trend is likely to continue. Cloud-based IT support solutions will allow support teams to access and manage customer systems from anywhere, reducing the need for on-site support.

4. Chatbots and Virtual Assistants: Chatbots and virtual assistants powered by AI and NLU technology will continue to play a bigger role in providing 24/7 support to customers. This will allow support teams to handle more requests and provide quicker response times.

5. Emphasis on Customer Experience: In the future, IT support will place a greater emphasis on providing a positive customer experience. This means that support teams will need to be equipped with the tools and technologies needed to provide a seamless and personalized experience for customers.

Overall, the future of IT support will be characterized by a greater focus on automation, remote support, cloud computing, and improving the customer experience.