Technicians should be able to configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell, be conversant with MS-Office and Outlook, and possess knowledge of O365 and Active Directory. Technicians should support the launch of new applications, services, and tools within their organizations.
They should establish accounts and profiles of new users and handle their password issues. Technicians log all activities within an organization through a ticket tracking system and document incidents carefully and accurately. They should document resolutions of problems in the knowledge base of their organization. For ensuring proper documentation, technicians follow quality control workflow.
Technicians should oversee usage of systems so that they comply with their organization’s policies and procedures. They should be prepared to travel to client locations whenever necessary.
Apart from certification in Apple Certified Mac Technicians (ACMTs), they should have a high school diploma or GED. Some employers may ask for certification in Network +/A+. They should keep learning about new Apple products and other emerging technologies.
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